I workd at the Reference Desk tonight. One of the graduate student asked for an ANCI (American National Standard Institute) Service Management document. It appears that readers have to buy it for $96. I searched our university library resources and couldn't locate this particular document. Then I did a quick searchon the Internet. The result is very discouraging. Even Amazon sells it for $116! I was very persistent. I used different search engine... Voila! I found the doucment! - it is also an open access document on the Web.
It is the second day of our university's summer semester. - It will be a good semester.
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